Policies
Pricing and Payment Policies
Prices as listed on the website are subject to change without notice.
We currently accept payments made with major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®) and PayPal®.
Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned Product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account.
Fees and Additional Charges
Non-defective products returned for exchange or refund are subject to a 25% restocking fee if returned opened or in a non-factory sealed box. Approved products returned in new and unopened condition will receive a full refund, less shipping charges.
Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories. For Products that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer's recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.
Refunds
Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase.
Return Policy Requirements
All sales are final.
No items that have been used, custom manufactured or made to order may be returned.
No consumable food Items, mixes, syrups etc may be returned.
All requests for returns must be submitted in writing to pelicanbay@gulftel.com
Any warranty issues must be as handled by the buyer as stipulated in the manufacturers warranty. Frozen Drink Machines & Services of Alabama does not warranty any of these items.
For any exchange or return, to be considered we will need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
Non-defective products returned for exchange or refund are subject to a 25% restocking fee if returned opened or in a non-factory sealed box. Any pre approved products with an RA that are returned in new and unopened condition will receive a full refund, less shipping charges.
Shipping Policy
Frozen Drink Machines ensures that all orders will be shipped in a timely manner and at a reasonable cost. Orders received after hours will ship the following business day. In the event of a delay of more than 48 hours in your shipment, we will notify you immediately. We will not guarantee the delivery date of any order.
Shipping Destinations
Frozen Drink Machines currently only ships to destinations located in the United States (lower 48). Orders cannot be delivered to P.O. Boxes.
Shipping Costs
Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Frozen Drink Machines in good faith, and are returned to us due to incorrect shipping information.
Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed.
All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Frozen Drink Machines committed shipping or order error. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Frozen Drink Machines will arrange for return shipping. Contact us for assistance. Shipping charges will be deducted from any credited amount on any item that Frozen Drink Machines has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.
Shipping Methods and Charges
Frozen Drink Machines ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses on commercially zoned real estate with truck accessibility such as a loading dock. Residential addresses include homes, home based businesses, apartments or condominiums. Additional charges may be incurred for residential deliveries.
We ship most of our orders via FedEx Ground. If your order exceeds FedEx Ground's weight limit of 150 Lbs. and/or size limit, your order will be shipped via Freight Line.
All shipping charges are based on commercial addresses using FedEx. Please understand if shipment is to a residential address, your shipping charges may differ slightly. If the difference is greater than 10%, we will contact you for an approval before processing your order.
Tracking
A confirmation with tracking information will be sent to you via e-mail. If you have any questions regarding your shipping, please contact us at 1-800-232-4115.
Orders Damaged in Shipping
We do our best to ensure that all of our orders are packed accordingly with fragile shipments packed especially well. There are occasions when orders may become damaged in transit. Frozen Drink Machines will not be responsible for EQUIPMENT orders damaged in shipment.
Upon receiving an order you should always do the following:
1. Inspect all packages thoroughly before signing for your shipment.
2. Refuse packages that have visible damage.
3. Mark any notable damages on the freight bill upon accepting or not accepting the shipment.
4. When you sign for your order from the trucking company you are responsible for inspecting your order. By signing for your order you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.
If you fail to do any of the above, you will need to file a claim with the Shipping Company.
All new equipment sold from Frozen Drink Machines is subject to the manufacturer's warranties and is sold "as is". Frozen Drink Machines makes no warranties either expressed or implied.
Prices as listed on the website are subject to change without notice.
We currently accept payments made with major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®) and PayPal®.
Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned Product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account.
Fees and Additional Charges
Non-defective products returned for exchange or refund are subject to a 25% restocking fee if returned opened or in a non-factory sealed box. Approved products returned in new and unopened condition will receive a full refund, less shipping charges.
Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories. For Products that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer's recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.
Refunds
Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase.
Return Policy Requirements
All sales are final.
No items that have been used, custom manufactured or made to order may be returned.
No consumable food Items, mixes, syrups etc may be returned.
All requests for returns must be submitted in writing to pelicanbay@gulftel.com
Any warranty issues must be as handled by the buyer as stipulated in the manufacturers warranty. Frozen Drink Machines & Services of Alabama does not warranty any of these items.
For any exchange or return, to be considered we will need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
Non-defective products returned for exchange or refund are subject to a 25% restocking fee if returned opened or in a non-factory sealed box. Any pre approved products with an RA that are returned in new and unopened condition will receive a full refund, less shipping charges.
Shipping Policy
Frozen Drink Machines ensures that all orders will be shipped in a timely manner and at a reasonable cost. Orders received after hours will ship the following business day. In the event of a delay of more than 48 hours in your shipment, we will notify you immediately. We will not guarantee the delivery date of any order.
Shipping Destinations
Frozen Drink Machines currently only ships to destinations located in the United States (lower 48). Orders cannot be delivered to P.O. Boxes.
Shipping Costs
Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Frozen Drink Machines in good faith, and are returned to us due to incorrect shipping information.
Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed.
All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Frozen Drink Machines committed shipping or order error. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Frozen Drink Machines will arrange for return shipping. Contact us for assistance. Shipping charges will be deducted from any credited amount on any item that Frozen Drink Machines has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.
Shipping Methods and Charges
Frozen Drink Machines ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses on commercially zoned real estate with truck accessibility such as a loading dock. Residential addresses include homes, home based businesses, apartments or condominiums. Additional charges may be incurred for residential deliveries.
We ship most of our orders via FedEx Ground. If your order exceeds FedEx Ground's weight limit of 150 Lbs. and/or size limit, your order will be shipped via Freight Line.
All shipping charges are based on commercial addresses using FedEx. Please understand if shipment is to a residential address, your shipping charges may differ slightly. If the difference is greater than 10%, we will contact you for an approval before processing your order.
Tracking
A confirmation with tracking information will be sent to you via e-mail. If you have any questions regarding your shipping, please contact us at 1-800-232-4115.
Orders Damaged in Shipping
We do our best to ensure that all of our orders are packed accordingly with fragile shipments packed especially well. There are occasions when orders may become damaged in transit. Frozen Drink Machines will not be responsible for EQUIPMENT orders damaged in shipment.
Upon receiving an order you should always do the following:
1. Inspect all packages thoroughly before signing for your shipment.
2. Refuse packages that have visible damage.
3. Mark any notable damages on the freight bill upon accepting or not accepting the shipment.
4. When you sign for your order from the trucking company you are responsible for inspecting your order. By signing for your order you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.
If you fail to do any of the above, you will need to file a claim with the Shipping Company.
All new equipment sold from Frozen Drink Machines is subject to the manufacturer's warranties and is sold "as is". Frozen Drink Machines makes no warranties either expressed or implied.